by Bob Mullen | Nov 12, 2018
The Challenge: The client, a global cloud-services company, was experiencing unprecedented growth for capacity and bandwidth in their data centers worldwide. Staffing changes and reorganizations had created unpredictable delivery and service. Communication was siloed...
by Bob Mullen | Sep 22, 2017
In business, it’s common to hear sports analogies at management levels. Executives talk about “winning”, “hitting a home run”, “my wheelhouse”, “bench strength”, “drop the ball”, and more. One of our senior associates has spent years as a management...
